Privacy Policy

Effective Date: June 17, 2026

Welcome to Padmasri Hospitals & IVF Centre. We are committed to protecting the privacy and confidentiality of our patients, website visitors, and users. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our healthcare services. The hospital provides fertility, gynecology, obstetrics, and related healthcare services in Visakhapatnam, Andhra Pradesh.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Mobile number
• Email address
• Age and date of birth
• Gender
• Address
• Emergency contact details

Medical Information

• Medical history
• Fertility and reproductive health information
• Diagnostic reports and test results
• Treatment records
• Prescription details

Website Usage Information

• IP address
• Browser type and version
• Device information
• Website pages visited
• Date and time of access
• Cookies and similar tracking technologies

Communication Information

• Appointment requests
• Inquiry form submissions
• Feedback and support requests
• Email or phone communications with our team

2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments.
• Provide medical consultations, fertility treatments, and healthcare services.
• Maintain patient records.
• Respond to inquiries and support requests.
• Improve our website and services.
• Send appointment reminders and important service-related communications.
• Comply with legal, regulatory, and healthcare requirements.
• Protect the safety, security, and integrity of our services.

3. Confidentiality of Medical Information

We understand that medical and fertility-related information is highly sensitive. Patient information is handled with strict confidentiality and is accessed only by authorized healthcare professionals and staff involved in providing care. Information disclosed during consultations and counseling sessions is treated as confidential except where disclosure is required by law or necessary to prevent serious harm.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

Information may be shared only in the following circumstances:

• With healthcare professionals involved in your treatment.
• With laboratories, diagnostic centers, or service providers assisting in your care.
• When required by law, court order, or government authority.
• To protect the rights, safety, or property of patients, staff, or the hospital.
• With your consent or authorization.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website performance.
• Understand visitor behavior.
• Enhance user experience.
• Maintain website security.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal and medical information from:

• Unauthorized access
• Disclosure
• Alteration
• Loss
• Misuse

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal and medical information for as long as necessary to:

• Provide healthcare services.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Maintain healthcare records as required under applicable laws.

8. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of information where legally permissible.
• Withdraw consent for certain processing activities.
• Request clarification regarding how your information is used.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of those websites before sharing personal information.

10. Children's Privacy

Our website is not intended to collect personal information directly from children without parental or guardian involvement. Any medical information relating to minors will be handled in accordance with applicable healthcare laws and regulations.

11. Changes to This Privacy Policy

Padmasri Hospitals & IVF Centre reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with the updated effective date.

12. Contact Us

For questions regarding this Privacy Policy or the handling of your personal information, please contact:

Padmasri Hospitals & IVF Centre
Address: 49-48-16/5, NH16, NGGOS Colony, Akkayyapalem, Visakhapatnam, Andhra Pradesh – 530016
Phone: +91 9246634747
Email: contact@padmasrihospitalsandivfcentre.com
Website: www.padmasrihospitalsandivfcentre.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.